Thank you for choosing Our Property NG. We value your trust and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your data when you interact with our app, website, or related services. By using our services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
To provide a seamless and efficient experience, we collect various types of information:
1.1 Personal Information
We collect personal data that you provide directly to us when you:
- Register an account on our platform.
- List anything or search for anything on the app.
- Participate in surveys, promotions, or customer support activities.
- Engage in communication with other users through our platform.
Examples of personal data include:
- Full Name
- Username
- Email Address
- Phone Number
- Payment and account details
- Profile photo and other optional account details
1.2 Non-Personal Information
We also collect non-identifiable information automatically to improve our services:
- Device details: IP address, operating system, device type, and browser type.
- Log data: Date, time, and duration of app usage.
- Usage data: Click patterns, pages viewed, and search queries.
1.3 Location Data
If you enable location services on your device, we may collect location data to provide features like nearby listing searches, targeted suggestions, and personalized recommendations.
1.4 Information from Third Parties
We may receive information about you from third-party services that you use to log in or integrate with our platform, such as Google or Facebook.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- To provide and maintain our platform’s core functionalities, such as listings and service connections.
- To facilitate communication between users, such as landlords and tenants or buyers and sellers.
2.2 Personalization
- To customize your experience by showing relevant listing, services, or content based on your preferences.
2.3 Transactions
- To process payments, generate invoices, and facilitate secure wallet financial transactions.
2.4 Communication
- To send updates, notifications, and promotional offers related to our services.
- To provide customer support and resolve disputes.
2.5 Analytics and Improvements
- To monitor and analyze app performance, identify trends, and improve functionality.
- To enhance security by detecting and preventing fraudulent or unauthorized activities.
2.6 Compliance
- To comply with legal obligations, enforce our terms of use, and protect the rights of our users and company.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following cases:
3.1 With Service Providers
We work with trusted third-party vendors to help us deliver our services, such as:
- Payment processors for secure transactions.
- Hosting services to maintain app performance.
3.2 With Other Users
When interacting with others on the platform, certain information, such as your name or contact details, may be visible to facilitate transactions.
3.3 Legal Requirements
We may disclose your information when required by law or to protect the safety and rights of our users, employees, or the public.
3.4 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain your data as long as your account is active or as necessary to provide our services. You can request the deletion of your account, after which we will erase your information unless legally required to retain it.
5. Your Rights and Choices
We respect your rights concerning your personal data and provide tools to manage your information:
5.1 Access and Updates
- You can access and update your account details through the settings menu.
5.2 Data Deletion
- You may request the deletion of your account and all associated information.
5.3 Consent Management
- You can withdraw consent for specific data usage, such as location tracking, at any time via your device settings.
5.4 Communication Preferences
- Opt out of promotional emails or messages through your account settings or the unsubscribe link.
6. Security Measures
We take security seriously and implement robust measures to protect your data:
- Encryption for sensitive information, such as payment details.
- Secure servers and regular software updates.
- Monitoring systems to detect unauthorized access or vulnerabilities.
Despite these precautions, no system is completely secure. We encourage you to use strong passwords and take precautions to protect your account.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: For basic functionality like login and navigation.
- Analytics Cookies: To monitor usage and improve app performance.
- Marketing Cookies: To deliver personalized ads.
You can control cookie settings through your browser or device preferences.
8. Third-Party Links
Our platform may include links to external websites or services. We are not responsible for their content or privacy practices, and we recommend reviewing their policies.
9. Children’s Privacy
Our Property NG is not intended for users under 18. We do not knowingly collect information from minors. If we become aware of such data, it will be promptly deleted.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or for legal compliance. Updates will be communicated through the app, and continued use of our services signifies acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, you can reach us through:
- Email: hello@ourproperty.ng
We appreciate your trust in Our Property NG and are committed to safeguarding your privacy as you use our platform to manage your property and service needs.